FAQ

When will I receive my items?

All items are processed and shipped from our facility within 2 to 3 business days of your purchase. After shipping, standard delivery times apply. You can track your order using the tracking link in your confirmation email to view your shipping details and estimated delivery time. Please note that international orders may take longer due to customs regulations in your country.

If your order hasn’t arrived within the expected time frame, please contact us at contact@kovex.shop.

Where is my item?

You can check the status of your order by clicking the tracking link in your shipping confirmation email, which you’ll receive once your item has shipped. Additionally, you can enter your order number in the ‘Track Packages’ section on our website’s support page.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and MasterCard.

Do you accept PayPal?

Yes, we do.

Do you ship internationally?

Currently, we only ship within the United States.

Why isn’t your page loading?

If you’re experiencing issues with our website, please contact us immediately so we can resolve the problem as soon as possible.

I keep getting an error message. What’s happening?

Please reach out to us with details about the error, and we’ll work quickly to fix it.

I entered the wrong shipping address. What should I do?

If you’ve made a mistake with your shipping address, please contact us as soon as possible. If we catch the error before the item ships, we can correct it. If the item has already shipped, we’ll need to wait for it to be returned to us before sending it to the correct address.

What is your return/exchange policy?

If you wish to return an item, please email us at contact@kovex.shop within 30 days of delivery. Ensure the item is in its original packaging and in good condition. If the product arrives damaged, please contact our Customer Service team for assistance.

What happens if my item is damaged?

If your item arrives with any defects or errors on our part, we will replace it at no additional cost. If a replacement isn’t available, we’ll either refund you or offer a comparable item of your choice.

What should I do if I received the wrong product or my product is defective?

We apologize for any mistakes. If you’ve received the wrong product or a defective item, please email us at contact@kovex.shop with your order number and details of the issue. We’ll cover all costs to get you the correct product, including shipping costs to return the incorrect item. We’ll make sure to resolve the issue as quickly as possible.